alicia worked in the customer service department and received a large amount of e-mail. her job required her to open e-mail and attachments from people she didn't know. because she was concerned that doing so could harm her computer, she kept this utility updated to protect her computer. antivirus cleaner data encryption firewall

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Wait a sec. Is the multiple choice  Antivirus Cleaner Data encryption Firewall Because if its that, I think it might be the first one because, I think firewall blocks websites and encryption protects the actual computer. Antivirus can notify her if something it up with the emails right away.

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